Customer Care Specialist

Bethpage, NY 11714

Posted: 02/15/2019 Industry: Aviation Job Number: 5669

Key Responsibilities:

1. Provides efficient contact management with clients throughout the sales process.
2. Ensure that each sales order line has coverage.
3. Work with Direct Sales department on order management activities (order collection, control, maintenance and deliveries check);
4. Work direct w/clients to provide: product information; order/contract issues, including any update; customer communication, including complaints;
5. Manages order & contracts with customer- provide updates re: order as needed
6. Manages inventory & return to stock items.
7. Manages order management and back office activities
8. Prepares reports tracking orders.

Requirements:

HS Diploma or GED equivalency

Proven track record of working in similar roles as CSR

Working knowledge of MS Office

Working knowledge of IT & delivery systems

Knowledge of the aerospace industry strongly preferred.

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